Shipping Policy

This policy applies to purchases, enquiries and website use involving CONFETTI FOOD TRADING SDN. BHD. (Registration No. 202601022588 (1684685-P)), located at 283, Level 3, Wisma Low Siew Eng, Jalan 1/92c, Jalan Cheras, Batu 3 1/4, 56100 Kuala Lumpur. For questions, contact confettifood.trading@outlook.com or 011-5954 6840.

1. Delivery Coverage

We provide shipping within Malaysia unless otherwise stated on the product page, quotation or checkout page. Certain frozen, chilled, bulky or temperature-sensitive products may be limited to selected delivery areas or require special delivery arrangements.

2. Order Processing Time

Orders are normally processed within one (1) to three (3) working days after payment confirmation, subject to product availability, order volume and delivery arrangements. Orders placed on weekends or public holidays may be processed on the next working day.

3. Estimated Delivery Time

  • Peninsular Malaysia: approximately three (3) to seven (7) working days after dispatch.
  • Sabah, Sarawak and Labuan: approximately five (5) to ten (10) working days after dispatch, depending on courier availability and product type.
  • Frozen, chilled, bulky, corporate or bulk orders: delivery timing may be arranged separately based on location, quantity and handling requirements.

4. Shipping Fees

Shipping fees may be calculated based on delivery location, weight, size, order value, product type, courier rate and any special handling requirements. The applicable shipping fee will be shown at checkout or stated in the quotation before order confirmation where possible.

5. Delivery Address and Contact Details

Customers are responsible for providing complete and accurate delivery information, including recipient name, phone number, address, postcode and any access instructions. We are not responsible for failed or delayed delivery caused by incorrect, incomplete or inaccessible delivery details provided by the customer.

6. Failed Delivery

If delivery fails because the customer is unavailable, provides an incorrect address, refuses delivery or fails to collect the parcel, additional delivery charges may apply. Perishable, frozen or temperature-sensitive products may not be eligible for refund or replacement if failed delivery is caused by the customer.

7. Delivery Inspection

Customers should inspect products upon receipt. Any damaged, missing, incorrect or quality-related issue should be reported according to our Refund and Return Policy, with photos or videos where possible.

8. Delays

Delivery may be delayed by courier limitations, weather conditions, public holidays, peak seasons, customs or logistics disruptions, inaccurate delivery information or circumstances beyond our reasonable control. We will assist customers where reasonably possible but cannot guarantee delivery dates once the order is handed to a courier or logistics provider.

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