Privacy Policy

This policy applies to purchases, enquiries and website use involving CONFETTI FOOD TRADING SDN. BHD. (Registration No. 202601022588 (1684685-P)), located at 283, Level 3, Wisma Low Siew Eng, Jalan 1/92c, Jalan Cheras, Batu 3 1/4, 56100 Kuala Lumpur. For questions, contact confettifood.trading@outlook.com or 011-5954 6840.

1. Introduction

CONFETTI FOOD TRADING SDN. BHD. respects the privacy of customers, website visitors, suppliers and business partners. This Privacy Policy explains how we may collect, use, disclose, store and protect personal data when you visit our website, create an account, place an order, submit an enquiry, contact us or interact with our business.

By using our website or providing personal data to us, you acknowledge that your information may be processed for the purposes described in this policy. If you do not agree with this policy, please stop using the website and contact us if you require assistance with existing orders or enquiries.

2. Personal Data We May Collect

  • Identity and contact details such as name, phone number, email address, billing address and shipping address.
  • Account information such as username, login details and customer profile information where account registration is available.
  • Order information such as purchased products, quantities, payment status, delivery status, invoices, receipts and support records.
  • Communication information such as messages, enquiries, complaints, feedback and customer service interactions.
  • Technical information such as device type, browser type, IP address, website activity, cookies and analytics information where applicable.
  • Business enquiry information such as company name, business registration details, purchase requirements and delivery area when provided by business customers.

3. How We Use Personal Data

  • To process orders, payments, delivery arrangements, returns, refunds and customer service requests.
  • To create and manage customer accounts and keep order history where this feature is available.
  • To communicate with customers about enquiries, quotations, product availability, order updates and support matters.
  • To improve our website, product range, customer experience, internal administration and business operations.
  • To send promotional updates only where permitted by law or where the customer has provided consent, with an option to opt out where applicable.
  • To comply with legal, accounting, tax, audit, regulatory, security and dispute resolution requirements.

4. Disclosure of Personal Data

We may disclose personal data to service providers and parties involved in operating our business, including ecommerce platform providers, payment service providers, delivery partners, IT service providers, professional advisers, auditors, insurers, banks and government or regulatory authorities where required by law. We do not sell personal data to third parties.

5. Payment Information

Payments made through the website may be processed by third-party payment providers. We do not intend to store complete credit card, debit card or sensitive payment authentication details on our own systems. Payment providers may process payment data according to their own security standards and policies.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support basic website functions, improve browsing experience, remember preferences, analyse website performance and support marketing or remarketing functions where enabled. Customers may adjust browser settings to block or delete cookies, but some website functions may not work properly.

7. Security and Retention

We take reasonable steps to protect personal data against unauthorised access, misuse, loss, disclosure or alteration. Personal data will be retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, accounting, legal, dispute resolution and business record purposes.

8. Access and Correction

Customers may contact us to request access to or correction of their personal data, subject to verification and any applicable legal exceptions. We may require reasonable information to verify identity before processing a request.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations or applicable requirements. The updated version will be posted on the website with a revised effective date.

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