Terms and Conditions
This policy applies to purchases, enquiries and website use involving CONFETTI FOOD TRADING SDN. BHD. (Registration No. 202601022588 (1684685-P)), located at 283, Level 3, Wisma Low Siew Eng, Jalan 1/92c, Jalan Cheras, Batu 3 1/4, 56100 Kuala Lumpur. For questions, contact confettifood.trading@outlook.com or 011-5954 6840.
1. Acceptance of Terms
By accessing our website, creating an account, placing an order or contacting us for products and services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or place an order.
2. Company Information
The website is operated by CONFETTI FOOD TRADING SDN. BHD., Registration No. 202601022588 (1684685-P), with business address at 283, Level 3, Wisma Low Siew Eng, Jalan 1/92c, Jalan Cheras, Batu 3 1/4, 56100 Kuala Lumpur. You may contact us at confettifood.trading@outlook.com or 011-5954 6840.
3. Products and Product Information
We sell food products, beverages and related products including biscuits, wafers, potato snacks, dried fruits, confectionery, canned food, frozen food, dairy products, instant food, seasoning products and non-alcoholic drinks. Product images, descriptions, packaging, ingredients, availability, batch details and prices may change from time to time. Customers should check the product page and product packaging before consumption or use.
4. Allergens, Storage and Consumption
Customers are responsible for reviewing ingredients, allergen information, expiry dates, preparation instructions and storage instructions on product packaging. Customers with allergies, dietary restrictions, medical conditions or special food requirements should not rely solely on website descriptions and should verify the product label before consumption.
5. Orders
Placing an order on the website does not automatically mean the order is accepted. We may reject, cancel or limit an order due to product unavailability, pricing errors, suspected fraud, delivery restrictions, payment issues or other reasonable business reasons. If payment has been made for an order that we cancel, we will arrange a refund according to our applicable process.
6. Prices and Payment
Prices are listed in Malaysian Ringgit unless stated otherwise. Prices may change without prior notice. The final amount payable may include product price, shipping fees, taxes or other applicable charges displayed at checkout. Orders must be paid using the available payment methods shown on the website.
7. Delivery
Delivery is subject to our Shipping Policy, product availability, courier service coverage and special handling requirements. Risk of delay may increase during peak seasons, public holidays or logistics disruptions. Customers must provide accurate delivery details and make reasonable arrangements to receive the order.
8. Returns and Refunds
Returns, exchanges and refunds are subject to our Refund and Return Policy. Due to food safety and hygiene considerations, opened, consumed, perishable or temperature-sensitive products may not be returnable except where there is a verified issue upon receipt.
9. Accounts and Website Use
Customers may be required to create an account to place orders or access certain features. Customers are responsible for keeping account login details confidential and for activities carried out through their account. The website must not be used for unlawful purposes, fraudulent transactions, unauthorised access, harmful software, harassment or any activity that may disrupt the website or our business.
10. Intellectual Property
All website content, text, graphics, product presentation, logos, brand elements and other materials are owned by us or used with permission. Customers may not copy, reproduce, modify, distribute or use our content for commercial purposes without written approval.
11. Limitation of Liability
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses arising from website use, product purchase, delivery delay, customer misuse, improper storage, inaccurate information provided by the customer or events beyond our reasonable control. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Privacy
Personal data provided to us will be handled according to our Privacy Policy. By using the website or placing an order, you acknowledge that your personal data may be processed for order fulfilment, customer service, delivery, payment, compliance and related business purposes.
13. Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Any dispute should first be raised with us for reasonable resolution. Where unresolved, the matter may be referred to the appropriate Malaysian courts, tribunal or authority as applicable.
14. Changes to Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on the website and will apply from the effective date stated on the page.